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AIJun 12, 20264 min read

Shipping AI features people actually use

Most AI features fail on UX, not on the model. Notes from building agents for clients.

The model is rarely the hard part. The hard part is the interface around it: what the user sees, trusts, and can undo.

Design for the wrong answer

AI gets things wrong. A feature that assumes a perfect answer breaks the first time it isn't. Build the recovery path first, then the happy path.